A blue, weathered wooden door secured with a rusty metal chain and padlock.

PRIVACY POLICY

Last Updated: 11/23/2025

REFUELD is operated under Sneaker Vault LLC, doing business as REFUELD (“REFUELD”, “we”, “our”, or “us”).

This Privacy Policy explains how we collect, use, share, and protect your information when you access or use our website, mobile tools, booking systems, messaging services, and all related services (“Services”).

By accessing or using REFUELD, you agree to this Privacy Policy.

1. Information We Collect

We collect information in three ways:

  1. Information you provide directly

  2. Information collected automatically

  3. Information provided by third parties

A. Information You Provide

When you create an account, book a service, or communicate with us, you may provide:

  • Name

  • Email

  • Phone number

  • Billing address

  • Vehicle information (make/model, color, fuel type, license plate)

  • Delivery location & instructions

  • Payment information (stored securely by Stripe; REFUELD does not store card numbers)

  • Communication preferences for SMS/email

  • Referral information

  • Any other information you submit directly

B. Information We Collect Automatically

When you use the REFUELD website or booking tools, we may collect:

  • IP address

  • Device type & browser

  • Geo-location (if enabled on your device)

  • Cookie data

  • Pages viewed & actions taken

  • Time spent on site

  • Unique device identifiers

C. Information From Third Parties

We may receive information from:

  • Google Analytics

  • Meta Pixel

  • Squarespace Analytics

  • Stripe (payment events, statuses)

  • Delivery technicians (service notes, access issues, safety concerns)

2. How We Use Your Information

REFUELD uses your information to:

  • Provide fuel delivery services

  • Process payments & manage billing

  • Verify vehicle and fuel type

  • Track appointments & order history

  • Communicate about your deliveries

  • Send important service alerts

  • Improve website performance

  • Analyze traffic & optimize marketing

  • Detect and prevent fraud

  • Enforce our Terms of Service

  • Provide customer support

3. Cookies & Tracking Technologies

REFUELD uses cookies for:

  • Website functionality

  • Analytics (Google, Meta, Squarespace)

  • Marketing & retargeting

You may disable cookies in your browser, but some features may not function properly.

4. SMS/Text Messaging Consent

By opting into SMS, you agree to receive:

  • Delivery confirmations

  • Service updates

  • Scheduling reminders

  • Marketing promotions

  • Membership offers

You may opt out anytime by replying STOP.

5. How We Share Information

We only share your information when necessary:

A. Delivery Technicians

To complete fuel deliveries, drivers receive:

  • Your name

  • Location

  • Vehicle details

  • Fuel type

  • Delivery notes

B. Third-Party Service Providers

We may share information with:

  • Stripe (payment processing)

  • Email & SMS platforms

  • Analytics services

  • Marketing partners

  • Insurance providers (claims only)

  • Emergency responders (when required for safety)

All partners are contractually restricted from using data for any purpose outside their service to REFUELD.

C. Legal Compliance

We may disclose information:

  • To comply with laws or legal requests

  • To protect the rights and safety of customers or staff

  • To detect or prevent fraud or illegal activity

6. Your Choices

You may:

  • Update your account information

  • Opt out of marketing SMS/email

  • Request deletion of your account

  • Disable cookies

  • Decline location sharing

To delete your account entirely, contact support@refueldct.com.

7. Referral Program Data Use

REFUELD offers an optional referral program that rewards:

  • $15 credit to the Referrer

  • $10 credit to the Referred Customer

We collect:

  • Referral code usage

  • Referrer & referee account details

  • Completion of first paid service

  • Date and time of referral activity

We use this data to:

  • Validate referral eligibility

  • Prevent referral fraud

  • Apply credits to accounts

  • Support referral-related customer service

Referral credits are promotional, non-cash, non-transferable, and may expire after six months.

We may share referral-related data with:

  • Marketing partners

  • SMS/email platforms

  • Fraud detection tools

Participation is voluntary.

8. Data Security

We use commercially reasonable security practices including:

  • SSL encryption

  • Secure servers

  • Stripe PCI-compliant processing

  • Controlled access to internal systems

No system is fully secure. Use REFUELD at your own risk.

9. Children’s Privacy

REFUELD does not knowingly collect information from anyone under 18.

Minors may use the Services only with a legal guardian’s involvement.

10. Your Connecticut Privacy Rights

As a Connecticut resident, you may request:

  • Access to personal data

  • Correction of inaccurate data

  • Deletion of your account

  • Opting out of marketing communications

Requests may be sent to support@refueldct.com.

11. Changes to This Policy

REFUELD may update this Privacy Policy periodically.

If changes are significant, we will notify users via:

  • Email

  • SMS

  • Website notice

Continued use of the Services indicates acceptance of changes.

12. Contact Information

For questions, concerns, or data requests, contact:

REFUELD (Sneaker Vault LLC)

Attn: Privacy Department

395 Brittany Farms Rd, Apt 313

New Britain, CT 06053

Email: contact@refueld.us