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FAQ

Answers to Frequently Asked Questions

FUEL MY RIDE

  • Fuel My Ride is REFUELD’s premium residential fuel delivery service. We bring high-quality gasoline directly to your driveway so you never have to visit a gas station again.

  • You book a fill-up online, select your time window, and leave your fuel door unlocked. Our technician arrives, fills your tank, closes the cap, and sends a confirmation once the job is done.

  • Nope. As long as your vehicle is accessible and the fuel door is unlocked/open, you can go about your day.

  • Yes. Our delivery vehicles and technicians follow strict fueling safety protocols and operate under Connecticut regulations.

  • We provide standard unleaded gasoline (87) and premium (93).

    Customers are responsible for selecting the correct fuel type for their vehicle.

  • Fuel My Ride membership includes:

    • 4 fills per month

    • Additional fills for $8

    • Exclusive pricing

    • Priority scheduling

    Memberships renew monthly and unused fills do not roll over.

  • You can book priority or emergency service for a $10 priority fee, depending on technician availability. This does not include the one time single use fee we charge at $15.

  • Yes, if the property allows fueling.

    Customers are responsible for obtaining any necessary permissions.

  • Yes!

    • You get $15 credit

    • Your friend gets $10 off their first fill or membership

  • You can modify or cancel your delivery through your account portal.

    Cancellations within 8 hours of your appointment may incur a fee.

  • If conditions are unsafe for fueling, REFUELD may reschedule at no cost to you.

FUEL MY BOAT

  • Fuel My Boat is REFUELD’s mobile marine fueling program that delivers high-quality gasoline directly to your dock, slip, or marina-approved area — saving you time and avoiding marina congestion.

  • We offer marine fueling at approved:

    • Private docks

    • Residential waterfront properties

    • Select marinas (where permitted)

    • Boat storage lots

    • Trailered boats parked at home

  • Not always.

    As long as:

    • The boat is accessible

    • The fuel cap is unlocked

    • You confirm the correct fuel location

    Our technician can complete the service without you present.

  • We currently provide:

    • Standard gasoline (87)

    • Premium gasoline (93)

    • Ethanol Free

    • Diesel

  • If fuel cannot be safely delivered due to:

    • Unsafe weather

    • High tide/low tide issues

    • Blocking vessels

    • Gate or code access problems

    REFUELD may reschedule at no cost or — if completely inaccessible — a $10 no-access fee may apply.

  • Yes — we can fuel boats at:

    • Homes

    • Driveways

    • Storage facilities

    • Boatyards

    • Parking lots with permission

    Trailered fueling is one of the fastest options.

  • Yes, depending on technician availability.

    A $20 priority fee may apply.

  • Yes!

    • You get $15 credit

    • Your friend gets $10 off their first fill or membership

  • You can modify or cancel your delivery through your account portal.

    Cancellations within 8 hours of your appointment may incur a fee.

  • If conditions are unsafe for fueling, REFUELD may reschedule at no cost to you.

FUEL MY FLEET

  • Fuel My Fleet is REFUELD’s mobile fueling program designed for businesses. We deliver gasoline directly to your company vehicles — at your facility, job site, or designated parking location — so your drivers stay productive and never waste time at a gas station.

  • It’s simple:

    1. Your business provides a list of vehicles/assets.

    2. Your crew parks in the designated fueling area.

    3. REFUELD arrives, fuels each vehicle, and logs the gallons.

    4. Your business receives a receipt and fueling report.

    No downtime, no detours, no lost labor hours.

  • No.

    As long as:

    • Vehicles are accessible

    • Fuel caps are unlocked

    • The fleet list is accurate

    REFUELD technicians can complete service independently.

  • REFUELD fuels:

    • Cars

    • SUVs

    • Pickup trucks

    • Work vans

    • Utility vehicles

    • Small trucks

    • Commercial equipment

  • Popular customers include:

    • Delivery companies

    • Trades (HVAC, plumbing, electrical)

    • Landscapers

    • Transportation services

    • Construction crews

    • Security/parking companies

    • Property management vehicles

    • Shuttle services

    If you operate a vehicle daily, REFUELD saves time and money.

  • Fleet pricing includes:

    • Competitive per-gallon fuel prices

    • Optional service fees depending on volume

    • Priority fee for same-day service

    • Bulk discounts for recurring fueling schedules

    Custom quotes available for fleets of all sizes.

  • Fueling may be delayed or rescheduled if conditions are unsafe:

    • Thunderstorms

    • Heavy snow or ice

    • Hazardous winds

    • Blocked or flooded areas

    Safety always comes first.